International Delivery (Non‑UK)

Currently I am unable to post to locations outside the UK. Please do not place an order if you do not live within the UK. Any orders received from outside the UK will be refunded, minus a 10% transaction fee.

UK Delivery Terms

• Non‑living orders posted: Monday – Saturday.

• Live orders posted: Monday – Thursday.

I aim to dispatch most orders within 24 hours. Postage may be delayed in certain cases (such as extreme weather or if there is a threat to the health of your order), but I will send updates if this does occur.

Plants & Care on Arrival

Plants are living organisms and have not evolved for postage. This can be a stressful time for them so they should be treated with special care on arrival. When recieved, they should be carefully unwrapped, watered (if needed) and moved into a humid location that is not intensely lit.

• Minor stress (slight discoloring, dehydration or brown tips) should be anticipated when receiving posted plants. I only send healthy plants and do my best to package up plants so that they arrive in great condition, but I cannot gurantee perfect condition. Light trimming may be necessary and is not covered under the live gurantee. Most plants will make a full recovery after adjusting to their new homes. For Dead on Arrival, please see Live Arrival Guarantee below.

• My plants are kept in high humidity conditions in preparation for enclosures. If using for houseplants (where the humidity will be a lot lower naturally) special care should be given in the first few weeks to gradually introduce them to less humid conditions.

• Photographs of plants shown the shop pages demonstrate typical size, colour, and variation — they are indicative only and each plant will grow ourt slightly different. For that reason, each plant will not be exactly the same as the plant pictured but should be very similar.

• For plants included in gift sets (such as terrarium kits and substrate/soil/tool kits, please be aware that plants included are living and will need care, especially if being left for multiple days. A temporary care guide is provided with all kits. They can survive for a few days without light but every day without care will increase chances of damage. Any issues must be reported on the day of arrival. I do not accept responsibility for plants left in boxes. For more care information, see the Caring for Plants on Arrival section in the FAQs.

Live Arrival Guarantee

I offer a full Live Arrival Guarantee for all live items. Terms are as follows:
• You must contact me on the day of delivery for a claim to be considered.
• The guarantee is void if delivery is delayed due to a buyer‑side error (e.g., incorrect address, nobody available to accept delivery, etc).
• When making a claim, please describe your problem and provide clear photos of any issues on arrival and photos of the complete plant(s).• You must contact me on the day of delivery for a claim to be considered.
• Please note: this gurantee only extends to dead or heavily damaged plants. Light stress damage as described above is not covered.