International Delivery (Non‑UK)
Currently I am not able to post to locations outside the UK. Please do not place an order if you do not live within the UK. Any orders received from outside the UK will be refunded, minus a 10% transaction fee.
UK Delivery Terms
• Non‑living orders posted: Monday – Saturday.
• Live orders containing items posted: Monday – Thursday.
I aim to dispatch most orders within 24 hours. In cases of extreme weather or if there is a threat to the health of your order, postage may be delayed and I will update you. Please bear this in mind when placing an order and contact me beforehand if unsure.
Some non‑mainland UK addresses may incur an additional charge, or may not be deliverable if the order is too large. Currently this can only be determined once the order is placed.
Live Arrival Guarantee
I offer a full Live Arrival Guarantee for all live items. Terms are as follows:
• You must contact me on the day of delivery for a claim to be considered.
• The guarantee is void if delivery is delayed due to a buyer‑side error (e.g., incorrect address, nobody available to accept delivery, etc).
• When making a claim, please describe your problem and provide clear photos of any issues on arrival.
Plants & Care on Arrival
Please be aware that plants included in any terrarium set will need immediate care until planted. If you are ordering as a gift, please bear this in mind.
A special next‑day delivery service is available upon request — contact me for availability. For more care information, see the Caring for Plants on Arrival section in the FAQs.
Photographs of plants shown on the shop page demonstrate typical size, colour, and variation — they are indicative only and will not be exactly the same plant you receive but should be very similar.
Orders
• Once an order is placed you will receive a confirmation email. Please check this carefully, especially the delivery address.
•If anything needs to be changed, contact me immediately as I cannot change an order once dispatched.
• If you do not receive a confirmation email (please check spam), contact me right away.
If an item becomes unavailable, I reserve the right to cancel individual items — I will always get in touch to find a solution.
Returns
I do not accept returns for live items — please keep this in mind when ordering.
For returns of non‑living items, contact me by replying to your order confirmation email. Returned items must be returned unused and undamaged to qualify for a refund.
Packaging
All postal packaging used is compostable. Most internal packaging is also compostable, although some (like soils and amendments) currently cannot be packed that way.
Current packaging types:
• Compostable & recyclable bags made from cellulose (cornstarch/wood pulp) — can be composted or recycled.
• Oxo‑biodegradable bags — not recyclable but decompose quickly; these will be phased out this year.
• Plastic or unlabelled bags — please recycle at appropriate facilities.
• Boxes and paper — can be composted or recycled.